Group Receptionist

Group Receptionist

Summary of role:

Reporting to Your Doctor Film & Media’s Head of Front Desk the Group Receptionist (‘GR’) will provide the highest level of care and world-class service to our patients.

Key responsibilities:

• Meeting and greeting patients and visitors, providing a great first impression
• Maintaining privacy of patients, always assuring patient confidentiality and compliance with relevant data protection legislation
• Taking payments (prior to and post consultation)
• Managing referral letters - in and out
• Processing prescriptions, faxing and emailing across to pharmacies
• Dealing with web contact forms with appt/service enquires
• Dealing with membership enquires via phone, email and following on from Dr Consults
• Collecting patient information and adding registration forms to system
• Coordinating swab management and drivers
• Managing stock control

Experience and skills:

• Self-motivated: Able to work well under pressure, unsupervised and using your own initiative
• Excellent organisation and communications skills
• First-class customer service skills
• Empathetic and caring approach
• Able to follow instructions and procedures
• Have a growth mindsight: we’re growing fast, and you’ll be expected to offer ideas where processes can be improved and drive your own personal development
• Excellent verbal and written skills: you should be able to draft clear, concise communications, adapting tone & style as appropriate
• Be Flexible: Our working environment changes based on our client needs; you’ll need to be adaptable and open to accommodating our client and teams needs as required

For a full job description or to submit your CV contact recruitment@yourdoctorfm.com